Our Targets

The public targets for 2006/07 for Companies House are:

• To ensure that the following services: Companies House Direct, WebCheck, and Web-Filing, are available for 99% of the time between the hours of 7 am and midnight, Monday to Saturday.

• To achieve 40% take-up for electronic submission of documents* by the end of 2006/07 and 75% take-up by the end of 2007/08.

• To achieve, on average, a monthly compliance rate for accounts submitted of 95.5%.

• To ensure that of 99.5% of images placed on the Companies House image system are legible.

• To achieve for 2007/08 a reduction in real terms of 10% compared to 2004/05, in the unit cost of the range of transactions covering registration, company search and active register size.

• To achieve a score of more than 85% in each quarterly Companies House Customer Satisfaction Survey.

• To resolve 97% of complaints within five days.

Central Government Targets

These are targets that are common to other executive agencies

• To achieve, taking one year with another, a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets.

• To pay all bills due within 30 days, or on other agreed credit terms, on receipt of goods or services or a valid invoice whichever is later.

• The Chief Executive to reply within 10 days to all letters from Members of Parliament delegated to her for reply.

* a document is an individual transaction that a company can make with Companies House to submit or register information