Job Title: 2x Band B Information Centre Administrator Posts (21 Bloomsbury Street London WC1)

Companies House is an Executive Agency of the Department for Business, Enterprise and Regulatory Reform employing over 1,100 people and responsible for incorporating and dissolving companies under the Companies Act and related legislation.

Main Team Role:

The London Information Centre of Companies House allows customers to access a vast range of company information. The Centre also processes company formations, changes of company name and re-registrations for customers requiring a same-day service. The Centre aims to give a high quality service to all its customers.  

Role of advertised post within team:

• Assisting customers in the use of computer-based technology to access company information
• Explaining in detail the products and services available to customers
• Dealing with public enquiries by phone or in person.
• Providing assistance to customers using microfiche readers/printers and other equipment
• Assisting customers to comply with statutory requirements for filing company information
• Carrying out same-day Companies House incorporations, changes of company names and re-registrations
• Carrying out cashier and banking duties as required and be aware of security procedures of safe keys

Core & Job Specific Competencies:
                  
Essential

• Ability to deal with customers from a wide range of backgrounds in a tactful and diplomatic manner
• Ability to diffuse difficult situations
• Ability to work under pressure while remaining positive and organised
• Good oral communication skills
• Reasonable level of literacy and numeracy
• Ability and willingness to learn and impart technical information
• Ability to deal with a number of people and tasks at the same time
• Flexible approach towards work
• Ability to produce high quality work within agreed deadlines
• Knowledge of Microsoft Office applications such as Word and Excel and the ability to use e-mail

Desirable

• Experience of working as part of a team aimed at achieving common objectives
• Willingness to share knowledge and information with other team members
• Ability to liaise with other Companies House departments to obtain expert advise when required
• Willingness to accept change and play an active part in implementing it

Advantageous

• Experience of cashiering and banking procedures
• Fluency in foreign languages

Opportunities Offered:

• To be part of a small team providing first class service to its customers in a busy demand driven environment
• To gain knowledge in Company Law and full understanding of products and services offered by Companies House.

To apply

To apply you will need to download the application form, and complete this providing the necessary and relevant information to help support your application.  You will also find some additional forms enclosed which you also need to download, complete and return to us with your application form. Completed applications should be returned to:

HR Team
First Floor
Companies House
Crown Way
Cardiff
CF14 3UZ

If you require any additional information, then please contact the HR team via e-mail hrrecruitment@companieshouse.gov.uk or telephone 02920 380 173 quoting ref: SR/07/94R

Closing dates for applications: Tuesday 13th May 2008

Interviews: TBC

Candidates will be required to complete a relevant activity as part of the interview process. The activity will involve preparation in advance of the interview.

Application form

Monitoring forms to be completed

Annual report and Accounts 2006-2007

Companies House Strategic Direction for 2010

Business Plan Summary 2007/2008

Register

BERR

Companies House is an equal opportunities employer and welcomes applications from men and women of all backgrounds and ethnic groups, including those with disabilities.